Returns & Exchanges

At Betts, we want you to love your new shoes, which is why we offer a flexible 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a complete refund, our streamlined process ensures a hassle-free experience.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the unworn footwear in its original branded box and secure it inside a mailing bag or shipping carton to prevent damage.

3

Attach Shipping Label

Download and print your prepaid return shipping label from the portal, then affix it clearly to the outside of your package.

4

Drop Off and Track

Take your parcel to the nearest authorized drop-off point and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing